Manage business across different functional?areas and?geographies with ease?when?you implement?Solastis?CRM for complex organizational structures.
CRM for complex organizations
Let us?consider?a small enterprise that offers more than one service.?It has?a workforce of ten employees at?its?main office in the USA as well as a back office in India. And for some specific business operations,?it has?also contracted freelance vendors in the UK. Its?scope of operations?goes?beyond one geographical territory,?and?its?services could involve resolving cases of different nature.
As you can see, organizations can have complex structures irrespective of?the?scale of?their?business?operations. Even small to medium-sized businesses?could?operate in multiple locations or work with freelancers?from all over the world.?They could?also have multiple lines of business or more than one legal entity.
It is highly likely that your organization has a complex structure too.?It will?be convenient?if you?can?handle all the distinct operations and the business divisions?with?one system.?That is where?CRM for complex organizational structures?comes in.?With?such CRM,?you can?have a?better?grip over cross-functional areas of your business?at multiple locations?and grow your business efficiently.
Solastis can categorize your cases?into relevant?organizational units.
You can configure organizational units?as per your?business needs?and, so,?you can classify your cases?into?different?lines?of business, different legal entities or as per your specific classification requirements.
Solastis?CRM for complex organizations?offers?the?mechanism to organize your cases according to geographical location.
Solastis CRM is also a multi-territory CRM,?and you can implement?it?across different geographies conveniently.
In Solastis CRM for complex organizations, you can combine both the above capabilities.
Consider?a multi-disciplinary insurance enterprise that operates in different cities like Singapore, London,?and San Francisco and offers services like?marine insurance, life insurance,?and hospital insurance among others.?At some point, the insurance company?would want?a business report?of cases?about specific insurance line in a specific location.?With Solastis CRM?s categorization tools, it can obtain the specific report conveniently.
With Solastis CRM for complex organizational structures, you?can split any case into tasks?and assign any task to?specific employees?across geographies.
In Solastis CRM,?you can divide a case into?sequential?tasks and resolve it step by step.?You can assign any tasks?for?the?case resolution to a specific person at a specific location. For example,?a complex organization based in Singapore wants to resolve a case involving different territories and functional areas.?The case can?require completing?five tasks for a successful resolution;?the first three tasks?can be assigned to?employees in Singapore,?the?fourth task to a service provider in?the?Philippines,?and?Singapore team members can again execute the fifth task.?So, you can deploy employees from?different?territories for specific functional areas within one CRM and resolve a case?in?both adaptable yet orderly manner.
Many organizations have a variety of needs to manage and?improve?their business?operations?efficiently. They need to establish standard structures?across different business divisions,?but at the same time,?they need to categorize work according to their?business goals. Currently, most CRM solutions?in the?market?can?classify?cases only?according to?a?geographical location, and they do not?usually offer?versatile tools for complex organizations.??However,?Solastis CRM for complex organizational structures?has powerful tools mentioned above that can cater to the multifaceted needs of?complex?organizations.