CRM establishes transparency and enables better supervision. The platform provides a central place where all the users can log-in, and work on cases. Anyone who has the access to these cases can open them and see the details of communication happening. All the emails received and sent, or chat history, related to that specific case will be available at one place in the CRM. The platform also enables the user to go back in time and see the discussion or communication that happened a few months back. This saves the users from the strenuous task of searching past emails related to specific cases.
- manage Complexity