Pricing

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Pricing

Pricing given below.

Leads
Contacts
Accounts
Cases (Basics)
Case Management
Automatic Assignment of email to Cases / tickets
Incoming and outgoing emails are automatically assigned to the right case based on the case number in the email subject.
Multiple case / ticket types
You can create multiple case types in the system. This helps you to create a case type for each different process in your organization.
Service Vs Sales (Opportunity) ticket types
A case type can be of opportunity type (where sales pipeline can be calculated) or of service types. This helps in reporting.
Add ad-hoc contacts to cases
A random contact can be added to any case without creating that contact either as a lead or contact.
Attachment and notes to cases
Documents can be attached, and notes can be stored for each case. You can store all the relevant data at case record.
Basic CRM Task Management & Assignment
Task template for case type
You can create a task template, consisting of sequence of steps which must be executed for that case.
Questions on completion of task
For each task, you can add your own questions which user must answer before completing that task.
Automatic assignment of tasks
Each task can be automatically assigned to a user based on assignment rules. It can be same user as in existing task or it can be different.
Direct user assignment
User assignment can be done directly, by specifying user name.
Assignment via User Group
You can create a user group, and when assigned via user group, the system will randomly (or by round robbin) pick up the user.
Case Analytics and Reporting
1 Organisational Unit
Multi-dimensional case analysis is possible. Two dimensions are possible to be captured at case creation. Those are organizational unit and territory.
10 Territories
Territory is a second dimension which you can tag your cases to. For example it can be used to define your geographical divisions.
Security & Access Controls
Leads, Contacts, Accounts Authorisation By actions
You can specify what actions are allowed to the user on this. For example you may only allow create & display options to a specific set of users, but not allow list display or export.
Case authorisations
You can specify what actions are allowed to the user on this. For example you may only allow create & display options to a specific set of users, but not allow list display or export.
Authorisation by roles
Authorisations can be defined by roles. A role can be assigned to many users simplifying the role maintenance.
SSL Encryption
Your tenanted area on Solastis.com comes with SSL encryption. This gives you assurance that the data is secured.
Recaptcha Protection
Login page & password reset page is protected by recaptcha. This provides protection from bots.
Email integration
Options for email accounts
You can use the default email id in the CRM system like info@yourid.solastis.com (simplest setup), or you can use your custom domain email id (with additional setup).
Full Email integration
CRM system has a full email client. You can read and send emails directly from CRM. No more complex BCC or manual linking of emails.
Use your own domain email id
You can setup your own domain email id to work in CRM system. For example you can use say info@acme.com to send and receive emails in the CRM system.
Automatic linking of email to a case
As far as possible, system tried to find the relevant case for each incoming email, and attach the email to that case by default.
Auto Case creation from incoming emails
Email account can be configures to create a case automatically. This way new sales enquiries emails can trigger new cases.
Email inbox / Outbox
Every user can see inbox, outbox of the email account assigned to them in the CRM system. This helps identifying any important emails not attached to any case.
Email notifications
On happening of certain events, you can automatically trigger a notification either to a requester or to the agent email account.
Premade replies
Certain email replies are used over and over again. For example first reply to a new enquiry. You can create premade replies and insert it into the email with a simple click.
Helpdesk Productivity
Simple configuration
Solastis CRM is extremely simple to configure. It will not take more than 1 hour to setup everything and start using the system.
Helpdesk currency
Helpdesk currency can be set in configuration. This is then used in sales pipeline calculation.
Set preferred themes
System offers few color schemes to suit individual needs. You can select the one as per your own preference.
Set max file size Upto 250 MB
Throughout the system, there is facility to attach various files to cases, leads, contacts and accounts. The default max size is 50 MB however you can optionally increase or reduce it to different size.
Storage (per user) 10 GB
Specific storage per user is included in your plan. Any excess storage will be charged separately.
12 X 7 Email support
All the days – Morning 8 to evening 8 support on email is included.

How much does Solastis CRM Cost?

The professional Plan costs 10 USD Per user per month.

How can I manage my billing settings?

Once logged in, you can update your plan and billing settings in the administration area.

Why the price of your CRM is so low? Will it go up in future?

No the price will not go up for professional plan. We may introduce higher plans with more features in future. However the price of this plan will remain same.

The reason why the pricing is so reasonable is because of two factors,

The cloud computing infrastructure cost in recent years has come down significantly.
And also we are focussing significantly in developing markets, so the price is kept affordable for these markets.

Are there any restrictions in this plan which will force me to upgrade in future?

No. There are no limits on records you can create. Storage limits are mentioned in the above.

Is Solastis CRM suitable for me?

Yes. Solastis CRM is suitable for every organisation, which intends to process sales and support operations. You can start creating tickets, opportunities in minutes and your staff can move onto the CRM system in one day.

What is special about Solastis CRM?

At this price point, Solastis offers the best feature set. There is no other CRM company providing this much power to you at such entry level plan. Moreover Solastis CRM is ultrasimple for you as a system owner to understand and implement. It will take max 1-2 hours to map and setup your business processes in the Solastis CRM.

It will take another 1 hour for your employees to understand the system and operate it comfortably.

How can I judge if the Solastis CRM is suitable for me? Where can I know more?

We have a page hosting various videos about Solastis CRM. Here is the link ?https://vaibhavj3.sg-host.com/solastis-crm-system-videos/? watch some of these videos to get good idea of feature set.

However the best way will be to sign up trial yourself and check the system.

In our VoIP Business, over a period of 8 months, total 400 cases were generated and 3000 emails were exchanged. All this volume was managed by 2 employees effortlessly, using Solastis CRM.

SIPtel Founder Ms Tejal

Marketing Plan

Marketing plan is useful for very small businesses who lacks proper presence on the internet. Many small business often has a website but no real presence. As a result they can not harness power of digital marketing. So in this service we help these businesses to improve their presence on the internet and also to take benefit of google advertising.

Please note, the charges here are for setting up Goolgeadvt campaign and other activities mentioned. We recommend a budget of at least 1000 USD per month for google advertising. This amount is not included in the package. This amount you need to directly pay to google. How much to spend is entirely your decision and you can set it in every campaign.

Professionally designed Google advertising Campaign
Typical campaign consist of 2-6 campaigns with 50+ ad groups and with 1-2 ads per ad group targeting single keyword.
Quarterly Review of Performance
Additionally we will take quarterly review of the performance. Any changes those needs to be done will be carried out.
One time Website Review
We will also do one time website review of your site. The recommendations will help you to organically increase the website ranking.
Tailored Website Organic Reach plan prepared for you
A tailored plan is prepared to your website. This will include step by step instructions on what you should do (content, layout, technical) over next few months. This definitely will boost natural ranking of the site.