Solastis Privacy Policy

Solastis Solutions Privacy Policy

Purpose

This Privacy Policy applies to Solastis Solutions Pte Ltd [UEN 201709391E] (as the context requires “We”, “Our” or “Us”) in relation to Our operations. This policy explains how We handle personal information and comply with the requirements of applicable laws. Since the entity is registered in the Republic of Singapore, the policy follows the Singapore regulations in this aspect. This covers all of Our “Apps” “Websites,” “Products” and “Services” you “Customers” may receive pursuant these and our other “Terms“. If you have any further questions in relation to this policy, please contact Us: support@solastis.com.

This policy relates to our collection and handling of personal information that is covered by the Personal Data Protection Act 2012 (PDPA) or “Act“. It is not intended to cover categories of personal information that are not covered by the Act. We comply with the Act as well as common law when handling personal data. For processing of the personal information obtained or pertaining to EU Data Subjects, we also comply with the General Data Protection Regulation (GDPR). The information is gather via number of sources including but not limited to:

our Websites (including but not limited to com);
any social media;
banners, banner adds;
our App;
cookies from our Websites;
any software; and
any other way information is collected manually or electronically.

Our Privacy practices may be changed from time to time and any changes will be posted and changes will only apply to activities and information on a going forward basis pursuant to your consent where necessary. You are encouraged to review the Privacy Policy whenever you visit the Website to make sure that you understand how any personal information you provide will be used.

The processing of the information is being performed automatically, without human intervention. However, whenever you contact us through email or through other means, the Information within obtained will be handled and processed by a real human in order to provide you with the answer to your communication.

Why we may collect information

We may collect information including personal information and data. We are committed to safeguarding this information. Unless expressively requested we will only collect, store and process information in the following Privacy Policy. The following Privacy Policy has also been developed to adhere to best practice and standards. Further and more detailed Terms may be expressed by us from time to time including matters of privacy. These will be communicated to you and need to be considered in light of this Privacy Policy.

In order to register to use our Services you have to provide your first and last name. We will only use this information to create an account for you and to address you whenever we contact you.

We will collect your email address in the following cases:

?When you register an account with us. We will collect your email address to create and facilitate an account for you and to send you notifications about your account such as when you place your order, we change our privacy policy, or if there is a data breach. Account is necessary to access some of our Services and if you do not provide us with your email address for this purpose you will not be able to access these Services.
When you contact us. We will collect your email address whenever you contact us through our email. Whenever we collect your email address this way, we will only use it in order to respond to your inquiry.

We will collect your phone number in order to comply with your request for some of our Services including a verification of your log in request.

We will also collect information about the account activity including the usage patterns. We require this information in order to safeguard against misuse of our Services. We are not able to see the content of the communication transmitted through our Services but we get information about the number of communications attempted or sent through the Services. We collect this information in accordance with our legitimate interest and we will not use this information for our marketing purposes.

We will collect your location information on a basis of your consent and in the interest of providing our Services. We will only use this information to provide you with the information and services which are connected to your location information.

Active Information Collection

Personal information may be collected through these Products, Services and Website actively. Active information collection includes but is not limited to:

through purchase of a Product or Service;
complete any forms or surveys;
registration information through these Services or a third party login feature;
subscribing to emails, alerts or Services;
previously supplied or provided information;
through contacting us directly; and
participating in any deals, offers of specials.

Passive Information Collection, IP addresses & Cookies

Per standard industry practice we may collect information about your computer, including, where available, your IP address, operating system and browser type for system administration and to report aggregate information to our advertisers. We integrate security systems on our website to prevent malicious attempts and exploits of the website. We scan IP address and ban IP addresses that show malicious signs such as too many password failures, seeking exploits and similar. We process this information in the interest of protecting the integrity of the website and of the databases connected with it, including database of Information obtained from Users. We use your IP address on a basis of a legitimate interest to maintain the integrity and safety of our databases.

Our Website uses cookies to distinguish you from other Users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.

The access points may be by visiting the Website directly; via another website; or from an email sent to you from us. By accessing from any of these points you consent to the collection of such data and personal information.

Where we store your personal information

The data that we collect from you may be transferred to, and stored in Singapore and USA. Data in Singapore also may be accessed by our back-office team and staff operating outside Singapore who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services.

The data and personal information collected is used and disclosed for the following primary purposes:

to provide the Services;
to respond to enquires;
to maintain a customer relationship;
to register and receive new Customers or Users;
to fulfil obligations in other Terms such as the Returns Policy;
to maintain the Website;
improve the browsing experience of the Website;
provide third parties with statistical (non individual) information about our Users only in line with this Privacy Policy and provided that no individual users are identified;
for the purposes of why it was collected pursuant to this Privacy Policy;
to handle enquires and complaints from Customers and Users;
to keep the Website secure and assist in preventing fraud;
to provide updates, deals and newsletters; and
to improve our Products, Services and Website.

Uses made of the information

We use information held about you in the following ways:

to provide you with information, Products or Services that you request from Us or which We feel may interest you, where you have consented to be contacted for such purposes;
to ensure that content from Our Website is presented in the most effective manner for you and for your computer;
to carry out Our obligations arising from any contracts entered into between you and Us;
to allow you to participate in interactive features of Our Products and Services, when you choose to do so; and
to notify you about changes to Our Products and Services.

We may also use your data, or permit selected third parties to use your data, to provide you with information about Services and Products which may be of interest to you and we or they may contact you about these.

Information we may collect from you

We may collect and process the following data about you:

contact information;
registration information;
if registering via social media photographs of you;
contact preferences;
sensitive information per the Sensitive Information section in this Privacy Policy;
details of your visits to Our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
location data;
information about your experience with our Services;
payment processing details are not stored by us or our Website. All credit card or bank details are stored with the PCI compliant payment processor;
if you contact Us, We may keep a record of that correspondence;
if required for compliance passport information and proof of address;
we may also ask you to complete surveys that We use for research purposes, although you do not have to respond to them; and
any other personal information requested by our Services.

Sensitive information

Where you provide us sensitive information through these Services and Website we will only use the information for the purposes stated in this Privacy Policy. These may include political believes, religious believes and current personal views. We will only collect sensitive information with your explicit consent. We will provide any necessary additional information about the processing purposes in the moment of collection of this information. If we do share this information with third parties it will only be shared in line with this Privacy policy.

Disclosure of your information

We may disclose your registration information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries (as the case may be), as defined in the Personal Data Protection Act 2012 (PDPA).

We do not routinely disclose personal information to other organizations unless:

required by law;
We believe it necessary to provide you with a product or Service which you have requested;
use or disclosure is permitted by this Privacy Policy;
to protect the rights, property or personal safety of any member of the public or one of our customers or in Our interests;
some or all of Our assets or Our operations are or may be transferred to another party as part of the sale of some or all of Our business; or
you give your consent.

We may also share non-personal, de-identified and aggregated information for research or promotional purposes. Except as set out in this policy, we do not sell or trade personal information to third parties, or allow such third parties to use that personal information.

Protection of data

All information you provide to us is stored on our secure servers in Singapore and USA. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. If we ever find or suspect a personal data breach we will without delay, within seventy-two (72) hours after becoming aware of it, notify the appropriate supervisory authority about the breach and Users where necessary.

Links to Other Websites

Our Website, banners or ads may, from time to time, direct you to other websites or social media. If this occurs we cannot and do not endorse or approve their practices and content. Other websites are responsible for their own content and information collection and subject to guidance of their own Privacy Policy. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Websites. This Privacy Policy does not cover other websites.

Cookies related to these Services are covered with our Terms. However other websites may use cookies or tracking. It is recommended you review the other websites Privacy Policy in line with cookies, tracking and information storage.

Third Party services

We may use some third-party services during your use of our website and our services. Some of your information may be shared with these third-parties in order to process your request.

We use Mailgun provided by Mailgun Technologies, Inc. for sending and receiving emails. By registering your email address with us you acknowledge and accept that your email address may be shared with Mailgun Technologies, Inc. in order to facilitate the services. Mailgun?s privacy policy is available here

We use Twilio provided by Twilio, Inc. for sending SMS. By registering your phone number with us you acknowledge and accept that your phone number may be shared with Twilio, Inc. in order to facilitate the services. Twilio?s privacy policy is available here

Payments on the website are conducted through third-party service provider Chargebee Inc. By making a purchase through our website acknowledge and accept that your payment information is being processed by Chargebee Inc. in order to facilitate the services. Chargebee?s privacy policy is available here We do not get into the possession of the payment information.

For security reasons we integrate third-party services provided by Auth0, Inc. By registering on the website you acknowledge and accept that your name and email address may be shared with Auth0, Inc in order to authenticate your access to your account. Auth0?s privacy policy is available here

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at support@solastis.com.

You have the right to ask us to provide you with any personal data we hold. We will provide you with such information provided that you:

instruct us in writing;
pay a fixed fee of SNG $11:00 (including GST); and
supply appropriate evidence of your identity.

Under GDPR, User may request to:

Receive disclosure if their Personal Information is processed, and access their stored Personal Information as well as supplementary information.
Receive a copy of Personal Information they directly volunteer to us in a structured, commonly used and machine-readable format.
Correct their Personal Information that can be influenced by us.
Delete their Personal Information.
Object to the processing of Personal Information by us.
Restrict the processing of their Personal Information by us.
File a complaint with a supervisory authority.

These rights might be limited if they are subject to our own legitimate interests and regulatory requirements.

How we collect and hold your personal information

We may collect your personal information through these Services and in accordance with this Privacy Policy or if it is otherwise lawful to do so. We may receive personal information from third parties in which case this information is also collected for the purpose of providing these Services pursuant to this Privacy Policy.

Commitment to data security

Your personal identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this Website allow you to opt out of further mailings.

Data Retention

To meet legislation guidelines we retain your information for as long as needed to provide you the Services. If you no longer wish to use the Services you can cancel your Service pursuant to our Terms on our Website. Following a cancellation however we may need to retain some information to meet legislation guidelines that survive the agreement of these Terms.

Children information

The purposes of this Privacy Policy and all of our Services are not directed to those under the age of eighteen (18). We will not collect information on those under this age when it is known to us. Those under age may only use the Services with approval or a parent or legal guardian.

Changing and updating information

Information collected and stored by us may be updated or changed if required. You can do this in writing by contacting us at support@solastis.com. Further if deletion of information is required it needs to be completed in line with our Terms and this Privacy Policy. Legislative requirements may exist that require a longer retention period of this information.

Privacy Policy Survival

This Privacy Policy survives any cancellation of these Services or sale of this business by us. Your information may be disclosed to potential buyers and may form part of the assets being sold. If this occurs the Privacy Policy remains in place.

Contact

If at any time you want to know what personal information we hold about you, you may contact us by writing to support@solastis.com.